Legal notice / Act on Specified Commercial Transactions
Company
| Company Name | REALJAPANPROJECT CO.,LTD |
|---|---|
| Address | 3-10-14-5F Ebisuminami, Shibuya-ku, Tokyo, Japan |
| Representative | Hirohito Kawauchi |
| Contact | +81-3-6380-1575 |
Terms of service
These Terms of Use (hereinafter referred to as the “Terms”) set forth the terms of use of the Services (which include this website and do not specifically distinguish the Services and this website in the following terms and conditions). The Terms apply to all users of the Services (the “User(s)”).
Consent to the Terms
By using the Services, the Users are deemed to have validly and irrevocably consented to the Terms. Any User who does not consent to the Terms may not use the Services.
Registration for Use
If the User wish to use the Services, the User may register for use of the Services by agreeing to the Terms and applying for such registration in the manner prescribed by the Company and upon the Company approving such application.
Refusal of Registration
The Company may refuse to approve application of registration for use if it considers that the application falls under any of the following. The Company will not be obliged to disclose any information pertaining to reasons for refusal of registration.
if applicants have reported false matters if application has been made by a person who has violated the Terms if Company considers that the registration for use is inappropriate Use by Minors
The User shall, at its own responsibility, appropriately manage the login information of the Services. In no event may the User assign, lend, or share the login information with any third party. The Company shall not be liable for any damages as a result of use of login information by a third party, unless such damages are due to willful misconduct or gross negligence of the Company.
Management of Login Information
The User shall, at its own responsibility, appropriately manage the login information of the Services. In no event may the User assign, lend, or share the login information with any third party. The Company shall not be liable for any damages as a result of use of login information by a third party, unless such damages are due to willful misconduct or gross negligence of the Company.
Order
The user's order will be an application for a contract with the Company to purchase the product. The Company's consent to the contract application from the user is established when the Company sends the User an email or other means of contact notifying the User that the product has been shipped.
Cancellation
The Company does not accept cancellation of orders due to the User's convenience.
Termination of the purchase agreement
The Company may terminate, without prior notice to the User, the sales and purchase agreement with the User if the User falls under any of the following. In such case, the Company shall have no liability to the User for any damages.
if the User breaches the Terms if the delivery of products has not been completed due to unknown delivery address or long absence any other case in which the Company considers that the relationship of trust between the Company and the User has been destroyed Refusal of receipt
If the User does not accept the receipt of the product, the delivery address is unknown, or if delivery to the specified delivery address is not possible due to the User's convenience, round-trip shipping fee, cash on delivery fee, return handling fee, product storage fee , Redelivery fee, content certification mail and other costs required for communication with the User, packing material cost, labor cost required for shipping and return work will be the damage of the Company.The Company can charge the User for these costs.If the following period elapses from the date of non-receipt, the sales contract between the Company and the User will be deemed to have been canceled due to the User's convenience. In this case, the Company is exempt from the obligation to deliver the product, and the User shall immediately pay the Company the amount equivalent to the price related to the product in addition to the above damage amount as a penalty.
Product storage period;
7 days
Returns / Exchanges
The Company does not accept returns or exchanges of the product. However, if it is found to be a clearly defective product, within 3 days starting from the day after the receipt of the product, an email stating the specific reason for the defective product will be specified by the Company. The Company will only accept returns or exchanges if the User sends it to the User’s email address and the email reaches the Company. Subsequent returns and exchanges will not be accepted for any reason.
Other rules for buying and selling goods
In addition to the above items listed in "Order", "Cancellation", "Termination of the purchase agreement", "Refusal of receipt", "Return / Exchange", payment method of the product price sold by the Company, transfer time of ownership, The delivery method, cancellation method of purchase application, return method, etc. shall be subject to Legal Information and Notices Required by Act on Specified Commercial Transactions or any other methods separately prescribed by the Company.
Default Charges
If the User fails to pay any pecuniary obligation owed to the Company on the due date therefor, the User shall pay to the Company a default charge at the rate of 14.6% per annum.
Prohibited Matters
When using the Services, the User shall not:
violate or facilitate violation of any law or regulation, any judgment or decision or order of any court, or any administrative measure which has legal binding force under law or regulation
perform any act relating to criminal act
infringe any intellectual property right of the Company or a third party
infringe any portrait right, privacy, reputation, or any other right or interest of the Company or a third party
excessively apply a load on the servers or network of the Company or a third party or interfere with the normal functions thereof potentially interfere with the operation of the Services
make or attempt any unauthorized access
disassemble, decompile, reverse-engineer or otherwise analyze the source code of the Services
illegally access the system connected to the Service without any authorization or illegally rewrite or delete any information stored in the Company’s facilities
reproduce, transmit, transfer, lease or alter any website or software of the Services
lend, transfer, sell or otherwise dispose of, with charge, any account or content on the Services to any third party
make commercial use of information acquired through the Services
make any profit in relation to the Services in a manner not intended by the Company
promote, advertise, solicit or conduct business on the Services in a manner not authorized by the Company
collect or accumulate personal information of other Users
use the Services with illegal, fraudulent or unjust purposes
cause disadvantage, damage or discomfort to other Users of the Services or other third parties
impersonate another User
use another User's account
intend to meet strangers of the opposite sex
give benefits, directly or indirectly, to an Anti-social Force
violate public policy
use the Services while walking, driving or in any other situation or manner in which use of the Services is inappropriate
conduct any other acts which the Company deems inappropriate
Exclusion of Anti-Social Forces
The User represents and warrants that he/she does not, and will not in the future, fall under any of the following:
the User (including its own officers in the case where the User is a corporation or any other type of organization.) is an organized crime group, a member of an organized crime group, a person for whom five (5) years have not yet passed from the time when such person ceased to be a member of an organized crime group, a quasi-member of an organized crime group, a company related to an organized crime group, a corporate racketeer, a group engaging in criminal activities under the pretext of conducting social campaigns, a crime group specialized in intellectual crimes, or any other person equivalent thereto (hereinafter collectively referred to as "Organized Crime Group Member, etc.")
if the User is a corporation or any other type of organization, the User has any relationship in which an Organized Crime Group Member, etc. is deemed to have a control over the management of the User
if the User is a corporation or any other type of organization, the User has any relationship in which an Organized Crime Group Member, etc. is deemed to be substantially involved in the management of the User
the User has relationship in which the User is deemed to make use of an Organized Crime Group Member, etc., such as engaging in transactions for the purpose of wrongful interests of the User or a third party or causing damage to a third party
the User has relationship in which the User is deemed to provide the funds, etc. or give benefits to an Organized Crime Group Member, etc
if the User is a corporation or any other type of organization, any of its officers or persons who are substantially involved in its management have relationship with an Organized Crime Group Member, etc. which should be socially criticized
The User warrants that it will not conduct or cause a third party to conduct any of the following acts:
act of a violent demand
act of an unreasonable demand beyond legal responsibility
use of intimidation or violence in relation to transactions
act that damages the Company's credits or that obstructs the Company's business by spreading false rumors or by the use of fraudulent means or force
any other act equivalent to any of the preceding
Restrictions on Use of the Services
User falls under any of the following. The Company shall not be liable for any damages incurred by the User as a result of an act performed by the Company in accordance with this Article.
if the User breaches any provision of the Terms
if it is found that there is a false fact in the registered matters
if the User fails to perform any pecuniary obligation
if there is no response from the User to a contact from the Company after a reasonable period of time
if the Services is not used for a reasonable period of time from the last date of use
if the Company considers that the User is the Anti-social Forces, etc. or has some kind of interaction or involvement with the Anti-social Forces, etc.
in addition, if the Company considers that the User’s use of the Services is inappropriate
Cessation of the Provision of the Services
The Company may suspend or discontinue the provision of all or part of the Services without prior notice to the User if it considers that any of the following items exists. The Company shall not be liable for any disadvantages or damages incurred by the User or a third party in such case.
if maintenance, inspection or renewal of a computer system relating to the Services is to be conducted
if it becomes difficult to provide the Services due to force majeure events such as earthquake, lightning strike, fire, power outage, natural disaster or spread of viruses
if a computer or communication line, etc. is shut down due to an accident
in addition, if the Company considers that it is difficult to provide the Services
Withdrawal
The User may cancel the registration for use and withdraw from the Services in accordance with the procedures prescribed by the Company.
Disclaimer of warranty
The company does not warrant that the services or the contents provided by the services are free from system bugs or infringements of third-party rights. Nor does it guarantee safety, reliability, accuracy, completeness, validity or fitness for a particular purpose of the services.
Disclaimer
The company shall not be responsible or liable for any damages incurred by the users in connection with the services; provided, however, that this disclaimer will not apply if the agreement between the Company and the User regarding the Services (including the Terms) constitutes a consumer contract under Consumer Contract Act.
Even if the agreement between the Company and the User constitutes a consumer contract, the Company shall not be liable for any damage arising out of special circumstances (including the cases where the Company or the User have foreseen or could foresee the occurrence of such damage) incurred by the Users due to the Company's negligence (excluding gross negligence). The Company assumes no responsibility for any trouble that may arise between the User and any other User or a third party.
The Company shall not be liable for any damages incurred by the User in connection with the Services in excess of the amount of money paid by the User to the Company for the occurrence of such damages.
Change of the Description of the Services
The Company may change the description of the Services or discontinue or terminate the provision of the Services without notice to the User. The Company shall not be liable for any damage incurred by the User as a result thereof.
Amendments to the Terms
The Company may amend the Terms at any time without notice to the User. The amended Terms shall become effective at the time of being posted on the Company’s website. Any User who continues to use the Services after amendments to the Terms shall be deemed to have consented to the amended Terms.
Handling of Personal Information
Personal information of the User acquired through use of the Services shall be handled appropriately in accordance with the Company's Privacy Policy.
Notice or Contact
Any notice or contact between the User and the Company shall be made in the manner prescribed by the Company. Unless the User submits notification of change in accordance with the method separately prescribed by the Company, the Company may consider the contact address currently registered to be valid and give notice to or contact such contact address. Such notice or contact shall be deemed to have arrived at the User at the time of transmission.
Assignment of Rights and Obligations
The User may not assign to or give as a security any third party the User’s status under the service agreement or the rights or obligations under the Terms, without prior written consent of the Company.
Assignment of Business
If the Company assigns its business pertaining to the Services to another company (including assignment of business, company split or any other cases where the Company’s business will be transferred), it may assign, along with such assignment of business, its status under the service agreement, the rights and obligations under the Terms and the User's information to the assignee of such assignment of business. The Users shall be deemed to have consented to such assignment in advance.
Applicability
The Terms apply to all relationships between the Users and the Company in relation to use of the Services.
The Company may set forth rules for use of the Services in addition to the Terms. These rules, regardless of their names, form part of the Terms. In the event that the Terms are inconsistent with any of such rules, such rules shall prevail.
Severability
If any provision of the Terms or any part thereof is held to be invalid or unenforceable, such holding shall in no way affect the other parts of the Terms and the remaining provisions of the Terms shall remain valid and enforceable.
Governing Law and Jurisdiction
The Terms shall be construed in accordance with and governed by the laws of Japan.
Any dispute arising in connection with the Services shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the location of the Company's head office.
Prescribed on 10, 29, 2022
Contact Privacy Policy Terms of Service Refund Policy
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wholesale.ny@realjapanproject.com. Please note that returns will need to be sent to the following address: [〒150-0022, 3-10-14 Ebisuminami, Shibuya-Ku, Tokyo, Japan ]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wholesale.ny@realjapanproject.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wholesale.ny@realjapanproject.com
Shipping policy
After your order
You will receive an automated confirmation email from Real Japan Project Store (wholesale.ny@realjapanproject.com).
We will send a confirmation email on the next business day if we have the item in stock.
If we do not have any in stock, we will email you with an estimated delivery date.
All of our products are hand-made by are craftsman, resulting in as long as six months for restock. Please understand.
Once your order is ready, we will send you a confirmation email.
Please check our confirmation email and reply within 30 days. (we will cancel your order if we do not hear from you within 30 days) Once we receive your reply, we will ship your item within two days of processing your payment.
After your order
We do not issue receipts with total amount.
We state the details of your order and payment on the mail after we received your order. Please check the contents.
About Shipping
| Shipping Carrier |
All shipping will be done through EMS (International postal Express Mail Service). |
|---|---|
| About shipping fee |
Please refer to the URL below for our shipping guide. https://www.post.japanpost.jp/int/charge/list/ems_all_en.html Our final shipping rate will vary due to the box, packaging, and final product weight. |
| About shipping |
Once you have confirmed and replied to our email with product and shipment information, we will process your payment and ship within two days. |
| International handling fee (500-JPY) |
We prepare INVOICE or customs declaration for exporting items. The cost includes the handling fee to make these statement and packing. |
| Shipping time |
We will send you a tracking number once your item has shipped. It may vary on destination, but generally items will be received in 3 ~ 7 days. Please refer to the chart from the link below. https://www.post.japanpost.jp/int/deli_days/ems/kanto_en.html Please contact your local post office with your tracking number if you do not receive your package. |
| About customs |
During customs procedures, tariff may occur. Unfortunately in such case, it will be the customers responsibility. Please pay the amount at the time of receiving. |